To start the process, we commence an internal handover call between your sales contact and a member of the project’s team. A Project Coordinator will contact you directly to schedule a kick-off call.
Trading partner detailing
After your initial call, your Project Coordinator will reach out within 48-hours with an order acknowledgement. Alongside, your Project Coordinator will ask you to provide the necessary details required by the Installers. During this process, your Project Coordinator will proactively engage with your trading partners to acquire the necessary information for the connection.
In this phase, your Project Coordinator will also create either a project plan or a Trello board to collate all information from various parties. All necessary stakeholders from your organisation will be able to gain access to see the progress of your project.
EDI information retrieval
We understand that business never stands still, and it may take some time to gather all the required information, therefore the deadline for submitting the documents can be made flexible. However, this will impact your given lead times for project completion. To ensure your project runs as smoothly as possible, please stick to the deadlines provided by your Project Coordinator.
Installation of Netix One or Netix Flow
During this period, a member of the Install Team will be assigned to your project to complete the install. Whether you have chosen Netix One, a cloud-based EDI solution, or Netix Flow that utilises API integration. Our installs team are equipped to swiftly configure your solution to your requirements.
Once your Netix solution is configured, the Installer will give you access to your platform. During this period, either the Installer or your team will carry out the end-to-end testing. The Project Coordinator shall be on hand with updates and escalations.
Training & go-live
A member of the Installs Team will provide you and your team with training on the Netix platform. There you will learn everything you need to make the platform work for your business. During this phase, the Project Coordinator will send a project sign-off. Afterward, we will introduce you to our Support Team who will look after you if you have any queries or issues in the future.