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Netix Support tiers

Technical SupportStandardExtended24/7
Support Hours8 x 515 x 724 x 7
AvailabilityMonday to FridayMon-Fri/weekend/Publ Hols* Mon-Fri/weekend/Publ Hols**

Healthcare

We feel we are in a safe pair of hands. I'm looking forward to a long lasting relationship to take us through our transformation programmes and beyond.

David RabjohnsService Transition & Improvement Manager
NHS Supply Chain

FMCG

“Netix brings scalable efficiency to our organisation and as we continue to grow it’s a really important factor for us that it’s scalable and grows with us. It doesn’t come with an overhead of having to add more people into the organisation to manage growth, Netix just handles it.”

Ian DorlingHead of IT
Thatchers

Our partners

Thinc is the UK’s leading IT partner for businesses that want to achieve rapid growth using technology. We are proud to say that 35 companies we work with have been considered fast-growing businesses by the UK Scale-up Institute.

With over 25 years of experience in driving business growth for our customers within the ERP space, we have gained substantial knowledge and experience that effectively supports our clients in achieving their goals what separates us from other IT business partners is that we take a consultancy-based approach, focusing on the solutions that bring best outcomes for our customers. This has resulted in Thinc being the only UK partner to hold SAP and Sage awards for customer service excellence simultaneously.

Products: Sage Intacct, Sage Cloud200, SAP Business One

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Unleashed is a powerful inventory management platform that gives your business real-time visibility of your stock – and total control of your purchasing, production, warehousing and sales activity.

We partner with a range of eCommerce, point of sales and accounting software to provide an end-to-end business management solution. Based in Auckland, New Zealand, and with offices in the UK and Australia, we have been continually developing and improving our cloud software services for over a decade. Call Unleashed or visit our website for a free trial, a demonstration or to learn more about Unleashed.

Industries: Manufacturing, Wholesale, Distribution, Food & Beverage, Retail, eCommerce, Medical Devices

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Vision33 solves customer business challenges through the promise of technology and the value it delivers.

Vision33 was founded with a clear vision of how technology solutions and professional services can transform growing organisations. The company’s growth and success are due to successful SAP Solutions, eGovernment practices, and IT professional services in the private and public sectors. Vision33 offers an end-to-end partnership that provides access to world-class resources at a local level throughout North America and Europe.

Industries: Manufacturing, Distribution, Financial services, Professional Services, Non-profit, Governing bodies

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Team Testimonials

Orla

​ Cegedim e-business is a friendly and supportive workplace, since starting the role I have developed significantly. Initially, I started as an Onboarding Specialist but as my confidence grew and I took on more responsibility, I was able to progress into becoming the Onboarding Team Leader. In the role, I take ownership of managed service projects, which has helped me to develop my product knowledge, collaborate with other departments and manage various stakeholders effectively.

Orla,Onboarding Team Leader
1

1991 - Creation of GIE Edipharm

GIE EDIPHARM, operated by CEGEDIM and made up of partners from the pharmaceutical industry, creates the computerized data exchange system for the healthcare sector. All wholesale distributors and the majority of pharmaceutical companies work with this ordering and invoicing system.

2

1992 - Cegedim, the largest company in France approved for digital invoicing

CEGEDIM becomes, with its translation company EDITRAD, the first company in France to offer its customers a digital invoice approved by the Directorate General of Taxes (No. 92001) in EDIFACT, ODETTE and GENCOD formats.

3

1998 - Diversification to all business sectors

CEGEDIM creates an EDI department to diversify its activities in terms of paperless exchanges within the Flows & Services Business Unit, renamed “CEGEDIM e-business” in September 2010.

Our support modelManage and resolve matters quickly

A reliable service

We prefer a personal approach, customers using extended support can talk with the Support team on the phone, or online helping businesses resolve issues efficiently.

Expert guidance

Our Support Team works collaboratively with all departments to improve user experience and understand our customer solutions, enabling us to offer complete support and guidance for your business.

Tailored support

All customers can access support during normal business hours. If you require cover outside of these hours, or even 24/7, we offer varying packages to suit your needs.

SY offers 5 modulesto improve processing of your digitised invoices:

Business control of invoice data to reduce and block disputes

Automatically and manually populate invoices with complete information

Tax digitisation of invoices and electronic archiving in compliance with legislation

The provision of files based on routing parameters to the various departments

Comprehensive reporting for process traceability and flow and data tracking

Digitise your business processes and internal processes

Did you know?

47% of companies have prioritised the digitisation of their business and operational processes?

(source: Capgemini Digital Transformation Institute, Digital Mastery Survey – April/May 2018)

Document production can represent up to 2% of turnover for some companies. (source: Gartner) Why wait longer to optimise your productivity ? Digitise both your business and internal processes today.

Our goals

Improve the user experience by consolidating information flows. You can view your documents in real time and control activities for all your users through our collaborative portal.

Simplify your processes
Connect with your trading partners & boost efficiency

Cegedim e-business

Experts in digital transformation; we simplify processes through analytics, APIs, automation, EDI, and workflows. Cegedim e-business develops and markets products, solutions, and services through SY Supply Chain.

SY Supply chain

Supporting companies through their digital transformation through automated, collaborative, and unified solutions.

Industries we support automotive, e-commerce, FMCG, healthcare, retail, and manufacturing industries.

Our solutions revolve around the following offers…

Connect with your trading partners & boost efficiency

Innovative
Technology

Experts in digital transformation; we simplify processes through analytics, APIs, automation, EDI, and workflows. Cegedim e-business develops and markets products, solutions, and services through SY Supply Chain.

Communicate
across your supply chain

SY Supply Chain solutions allow businesses to communicate across their entire trading network; enabling them to send & receive business documents. Businesses can process orders, invoices, credit notes, delivery notes, ASNs, and much more.

Want to know more?

If you’re interested in learning
more about our Netix solutions and services:
Fill in the form below,
one of our specialists will be in touch with you shortly.

Technical support

Need help with Netix?

Contact Support

Our address

Cegedim e-business
Suite B Part 1st Floor Building 2,
Buckshaw Station Approach,
Buckshaw Village,
Chorley,
United Kingdom,
PR7 7NR

contactus.supplychain@cegedim.com+44 (0) 1772 977781

Weekdays 9am to 5:00pm GMT

5 good reaso​nsto switch to SY Flow

Enjoy unmatched quality of service

  • 24/7/365 availability
  • Real-time document processing

Manage your flows

  • Dashboard for monitoring your business
  • Real-time data restoration

Offer an original experience

  • Latest generation portal
  • Simple and intuitive interface

Save money

  • Simplified customer and partner deployment
  • Elimination of paper processes

Access to a collaborative portal

  • Single platform for all partners
  • Online dispute management

Discover Netix FlowAchieve unmatched control and visibility by automating the flow of your business information.

Discover Netix Flow on Capterra, rated 4.5

Visibility

Accurate data updated in real-time will allow you to make data-driven decisions with confidence.

Scalability

Netix was designed to grow with your business – we use pre-configured trading profiles to enable our customers to quickly expand their eco-system.

Futureproof

Our fixed pricing structure is a future-proof model, incorporating message changes dictated by your trading partner to enable your business to grow without extra development costs.

Adaptive

Using a modular approach to integration, Netix Flow can easily change or upgrade connected systems without developmental costs.

FAQ

5 reasons
to switch to Netix

Netix is a collaborative web-based EDI solution, with multiple user logins, offices across the world can access their business information flows quickly.

Enhance your supply chain visibility today

Let's go!

Start your journey today,
simplify your supply chain management

Get in touch!

A unique solution for the digitisation
of your customer and supplier invoices

Digitisation of
your supplier invoices

  • structured EDI files
  • ERP file exports
  • PO flip
  • invoices sent by e-mail
  • uploaded to the SY supplier portal
  • paper invoices using the scanning/extraction/video coding module

Ensure the authenticity of your company’s documents!

Digitisation of
your customer invoices

Enter your invoices via the SY portal, regardless of the digitisation methods used by customers, in paper format or in electronic format. The structured files which are issued from e-invoicing include all legal and “business” data and an indicator enabling invoices to be processed in the correct way (EDI, signed PDF, published) and with the proper routing.

Expand your trading network

We work with 1000s of EDI trading partnersacross the world

We are always looking to expand our network to support our customer’s needs.

Expand your network

The right solution
for your business

Find the right solution for your business making savings through a cloud-based EDI solution. Calculate to understand the time and money your business will save through EDI.

Calculate my savings

Solutions available to customers
trading with NHS Supply Chain

Netix One

Small businesses exchanging orders, invoices, credit notes, and various other information can utilise Netix One to trade using the PEPPOL network.

Discover Netix One

Netix Flow

SMEs and larger organisations can harness the power of Netix Flow; with the same capabilities as Netix One, Netix Flow offers seamless into an ERP, WMS, or accounting system.

Discover Netix Flow

A unified brand vision

We are very proud to be writing this chapter of our story. Rebranding to Cegedim’s international brand is a big milestone for all of us. This name change will enable us to go to market with the wider business’ offering, providing our customers with additional value-added services.

Fanni Vig, Managing Director
Fanni Vig

“Netix brings scalable efficiency to our organisation and as we continue to grow it’s a really important factor for us that it’s scalable and grows with us. It doesn’t come with an overhead of having to add more people into the organisation to manage growth, Netix just handles it.”

Ian Dorling, Thatchers Cider
Our work with Thatchers

Compared to other providers, Cegedim e-business offer a really personable approach. The relationship created with your team is great. I know I can pick up the phone and speak to someone dealing with our project straightaway. We have expertise at our fingertips.

Martyn King, Director of Chasm Limited, Consultant for Little Moons
Martyn King

Streamline relationships
with your partners

Our SY Business solution enhances the stakeholder experience using a simple, innovative and free process. By sharing information flows throughout the process, our collaborative portal makes sure your documents are visible and available for all your users in real time.

NetEDI has evolved!

In pursuit of synergy across all business units,
NetEDI has rebranded as Cegedim e-business
to create a united voice.

Beyond DFS
Connect to your entire trading ecosystem

Ulitise the Netix platform to exchange information flows to all your customers and suppliers. Our future-proof pricing structure allows you to add new trading partners to your ecosystem without paying additional development costs.

Peppol and Medical Device Regulations

New regulations mean importers and distributors must adhere to certain rules before placing a device on the market. Devices that received a CE mark under MDD can continue to market in the EU but will need to be recertified under MDR by a Notified Body before 2024.

Adopting Peppol will allow businesses to adhere to new rules and guidelines swiftly and efficiently, safeguarding their ability to trade with the NHS Supply Chain and future-proof operations.

These are as follows:

  • Ensure the manufacturer, the importer, and the device itself meet the MDR requirements.
  • Ensure a Unique Device Identifier (UDI) has been assigned by the manufacturer.
  • The storage and transportation of devices must maintain the label conditions set by the manufacturer.

Cegedim e-business Privacy Notice

This privacy notice aims to give you information on how Cegedim e-business collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or the purchase and account management of a product or service.

This website is not intended for children, and we do not knowingly collect data relating to children for this purpose.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions, when we are collecting or processing personal data about you. This is so that you are fully aware of how and why we are using your data. This privacy notice supplements any previous notices and is not intended to override them.

Controller

CEGEDIM E-BUSINESS LIMITED and IN PRACTICE SYSTEMS LTD are the controller and responsible for your personal data (collectively referred to as “Cegedim e-business”, “we”, “us” or “our” in this privacy notice).

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Email address: dpo@cegedimrx.co.uk

Cegedim e-business Privacy Notice

This privacy notice aims to give you information on how Cegedim e-business collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or the purchase and account management of a product or service.

This website is not intended for children, and we do not knowingly collect data relating to children for this purpose.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions, when we are collecting or processing personal data about you. This is so that you are fully aware of how and why we are using your data. This privacy notice supplements any previous notices and is not intended to override them.

Controller

CEGEDIM E-BUSINESS LIMITED and IN PRACTICE SYSTEMS LTD are the controller and responsible for your personal data (collectively referred to as “Cegedim e-business”, “we”, “us” or “our” in this privacy notice).

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

In this FAQ you will learn:

  • The benefits of ASNs
  • Why ASNs are critical for shipments
  • The technical & business challenges

Q:What is an ASN?

A: An Advanced Shipping Notice (ASN) is an electronic notification sent directly to the customer, supplier, or 3PL provider. It follows a similar format and structure to a delivery note, the main difference being an ASN contains more information and is sent ahead of delivery.

Download Here

The benefits of Peppol

The implementation of Peppol brings with it a host of benefits for both suppliers and the NHS Supply Chain including:

  • Reduction of order processing lead time
  • Cost reduction through process optimisation
  • More accurate order placement
  • Shorter business cycles
  • Administrative cost cuts
  • Elimination of redundant manual data input
  • Reduced manual work required
  • Faster payments

NHS e-Procurement Strategy

As NHS Supply Chain’s chosen Peppol Managed Service Provider, all suppliers must liaise with certified Peppol access point providers, like Cegedim e-business to start or continue exchanging documents through the Peppol network. NHS Supply Chain established a mandatory eProcurement programme for all suppliers. To continue to trade with NHS Supply Chain, or several NHS Trusts, you must adhere to the latest Peppol protocols.

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Enter your details below or call us on +44 (0) 1772 977781

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Key figures

32 million

documents processed this year

64

countries covered

+30 years

Experience

362 companies

in our trading network

2 billion

flows processed/year

€525 million

Cegedim group turnover 2021

Our solutions

SY Supply chain: Cloud-based EDI solutions designed specifically to increase productivity and reduce manual data entry.

ASNs And Netix

Discover how an EDI solution and ASNs work together

Unlike other EDI platforms, Netix gives you the power to manually enrich the creation and exchange of more complex forms of ASNs to include specific box and pallet details.

Adopt ASNs

All About Speed

The most impactful benefits of implementing advance shipping notices are the reduction in processing time and the increase in the accuracy of information.

A Serial Shipping Container Code (SSCC) is a unique set of 18 numbers attached to a barcode that identifies a logistic unit. GS1 defines a logistic unit as any combination of units put together for transport and/or storage where the specific unit load needs to be managed throughout the supply chain. Some examples of logistics units are cases, pallets, or air cargo containers.

The barcode can be viewed to a higher trailer load level to allow for greater visibility of the delivery contents without manual intervention into pallets. Scanning this code can automatically send the contents of the delivery straight into your office systems – breaking the loophole of human error and manual data entry.

Enhance your delivery process

Exchanging ASNs can help streamline your warehouse and distribution centres by creating faster turn around times throughout.

By manually enriching ASNs, your business can increase order visibility and accuracy of delivery information to create an overall smoother and more efficient supply chain. Instead of manually creating an ASN, enrich the EDI document to be taken from your ERP or invoice. Allowing the in-depth product information for each box to be viewed at a higher pallet level.